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Privacy Policy

Last updated: 11/27/2025

At CallBlair, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered virtual receptionist service.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, company name, and billing information
  • Business Information: Business hours, call handling preferences, greeting scripts, and FAQ content
  • Communications: Messages you send to us, support requests, and feedback

Information We Collect Automatically

When you use CallBlair, we automatically collect:

  • Call Data: Phone numbers, call duration, timestamps, call recordings, and transcriptions
  • Usage Information: Features used, system interactions, and service performance metrics
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Cookies and Tracking: Session data, preferences, and analytics information

Information from Third Parties

We may receive information from third-party services you connect to CallBlair, such as calendar systems, CRM platforms, or payment processors.

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our AI receptionist service
  • Process your calls and customer interactions
  • Improve and personalize your experience
  • Train and improve our AI models and algorithms
  • Send you service updates, technical notices, and support messages
  • Process payments and prevent fraud
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage patterns and trends
  • Comply with legal obligations and enforce our terms
  • Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our service (e.g., cloud hosting, payment processing, analytics)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law, subpoena, or to protect our rights
  • With Your Consent: When you explicitly authorize us to share information

4. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Call recordings and transcriptions are retained for 90 days by default, but you can configure retention periods in your account settings. Account information is retained until you request deletion or your account is closed.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Employee training on data protection
  • Secure data centers with physical security measures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your information
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@callblair.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features may not function properly without cookies.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed, and the right to request deletion of personal information. We do not sell personal information.

12. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing includes consent, contractual necessity, and legitimate interests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Material changes will be communicated via email or prominent notice on our service.

14. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us: